DEPARTMENT: Central Operations Administration
FILE TYPE: Consent Action
TITLE
title
Authorization To Execute Contract With QualityLogic, Inc. For Digital Accessibility Services
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PURPOSE/ACTION REQUESTED
Authorize the Deputy County Manager to execute a contract with QualityLogic, Inc. for digital accessibility services.
SUMMARY
The Americans with Disabilities Act (ADA) Title II requires that, beginning April 24, 2026, public entities with populations of 50,000 or more ensure that all web content and mobile applications comply with the Web Content Accessibility Guidelines (WCAG) 2.1, Level A and AA standards. These requirements apply to content created directly by the County or made available through contracts, licensing, or other arrangements. Exceptions are only allowed if compliance would fundamentally alter a service or impose undue financial or administrative burdens.
Dakota County has made meaningful progress toward compliance; however, significant work remains to bring all digital content, websites, and mobile applications into full alignment and to establish sustainable processes for maintaining accessibility over time.
To address this need, staff issued a Request for Proposals (RFP) for Digital Accessibility Services on March 17, 2025. The RFP sought a vendor with the expertise to ensure compliance, expand accessibility for individuals with disabilities, and strengthen inclusivity across the County’s digital properties. A cross-department project team, including Central Operations Administration, Communications, Human Resources, and Information Technology, reviewed 19 proposals and invited five vendors for demonstrations.
The team recommends QualityLogic, Inc. as the preferred vendor. QualityLogic brings extensive experience supporting digital accessibility initiatives for state and local governments. Their services will:
- Conduct a comprehensive assessment of County websites, applications, and digital content;
- Identify accessibility gaps and provide an actionable Digital Accessibility Plan;
- Recommend strategies to meet compliance and usability standards;
- Build internal staff capacity through training and resources;
- Provide remediation support for documents and code to expedite progress;
- Establish a foundation for long-term self-sufficiency and compliance.
The project team and QualityLogic, Inc. will closely collaborate with the public website platform replacement team to ensure alignment with the county’s accessibility priorities and compliance requirements.
Staff seeks approval to engage QualityLogic, Inc. to provide digital accessibility services that will enable Dakota County to meet ADA Title II web and mobile accessibility requirements, improve digital access for individuals with disabilities, and ensure the County’s digital services are inclusive, sustainable, and compliant into the future.
RECOMMENDATION
recommendation
Staff recommend the Board authorize the Deputy County Manager to execute a contract with Quality Logic, Inc. for digital accessibility services, for the period of September 9, 2025, through September 9, 2026 in an amount not to exceed $109,767.
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EXPLANATION OF FISCAL/FTE IMPACTS
Digital remediation funds are included in the Central Operations Administration budget.
☐ None ☒ Current budget ☐ Other
☐ Amendment Requested ☐ New FTE(s) requested
RESOLUTION
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WHEREAS, the Americans with Disabilities Act (ADA) Title II requires that, beginning April 24, 2026, public entities with populations of 50,000 or more ensure that all web content and mobile applications comply with the Web Content Accessibility Guidelines (WCAG) 2.1, Level A and AA standards; and
WHEREAS, Dakota County has made meaningful progress toward compliance; however, significant work remains to bring all digital content, websites, and mobile applications into full alignment and to establish sustainable processes for maintaining accessibility over time; and
WHEREAS, staff issued a Request for Proposals (RFP) for Digital Accessibility Services on March 17, 2025. The RFP sought a vendor with the expertise to ensure compliance, expand accessibility for individuals with disabilities, and strengthen inclusivity across the County’s digital properties; and
WHEREAS, a cross-department project team, including Central Operations Administration, Communications, Human Resources, and Information Technology, reviewed 19 proposals and invited five vendors for demonstrations; and
WHEREAS, the team recommends QualityLogic, Inc. as the preferred vendor who brings extensive experience supporting digital accessibility initiatives for state and local governments; and
WHEREAS, QualityLogic, Inc.’s services will:
- Conduct a comprehensive assessment of County websites, applications, and digital content;
- Identify accessibility gaps and provide an actionable Digital Accessibility Plan;
- Recommend strategies to meet compliance and usability standards;
- Build internal staff capacity through training and resources;
- Provide remediation support for documents and code to expedite progress;
- Establish a foundation for long-term self-sufficiency and compliance
; and
WHEREAS, the project team and QualityLogic, Inc. will closely collaborate with the public website platform replacement team to ensure alignment with the county’s accessibility priorities and compliance requirements; and
WHEREAS, staff seeks approval to engage QualityLogic, Inc. to provide digital accessibility services that will enable Dakota County to meet ADA Title II web and mobile accessibility requirements, improve digital access for individuals with disabilities, and ensure the County’s digital services are inclusive, sustainable, and compliant into the future; and
WHEREAS, sufficient funds are available Central Operations Administration budget to support these services.
NOW, THEREFORE, BE IT RESOLVED, That the Dakota County Board of Commissioners hereby authorizes the Deputy County Manager to execute a contract QualityLogic, Inc. for the digital accessibility services, for the period of September 9, 2025, through September 9, 2026, in an amount not to exceed $109,767, subject to approval by the County Attorney’s office as to form.
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PREVIOUS BOARD ACTION
None.
ATTACHMENTS
Attachment: None.
BOARD GOALS
☐ Thriving People ☐ A Healthy Environment with Quality Natural Resources
☐ A Successful Place for Business and Jobs ☒ Excellence in Public Service
CONTACT
Department Head: Jessie Parker Carlson
Author: Jessica Johnson