DEPARTMENT: Office Of Risk Management
FILE TYPE: Consent Action
TITLE
title
Authorization To Execute Contract With Motorola Solutions To Provide Post-Warranty Support Services For Dakota County 800 MHz Subsystem
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PURPOSE/ACTION REQUESTED
Authorize the Deputy County Manager to execute a contract with Motorola Solutions to provide post-warranty support services for the Dakota County 800 MHz Radio Subsystem.
SUMMARY
Dakota County currently contracts with Motorola Solutions for post-warranty support of the Dakota County 800 MHz radio subsystem. Motorola Solutions continues to provide post-warranty support services to the County radio subsystem and has since 2008. Pricing is based on the current Minnesota State contract for post-warranty support.
Motorola Solutions has provided satisfactory post-warranty support services pursuant to its current contract. These services include:
1) 24-hour per-day subsystem network monitoring of the ten radio sites and 160 base radios in the Dakota County 800 MHz subsystem. This service is conducted through a centralized remote monitoring command center that detects and allows remote troubleshooting of potential radio system service interruptions.
2) Technician dispatching service alerts. This service alerts both Motorola and County staff in the event of a system failure that needs attention by field staff.
3) On-site infrastructure response to system failures. This service provides for on-call Motorola technical staff, located in the metro area, to respond on a 24-hour per-day/seven day per week basis to service interruptions to troubleshoot and correct. Technical staff respond to calls for service within a few hours, depending on staff location and availability.
4) Annual preventive maintenance. This service provides for an annual site visit, evaluation of system components, and retuning of radio equipment if necessary to enhance system performance and reliability.
The contract covers all ten radio sites that make up the D...
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