DEPARTMENT: Information Technology
FILE TYPE: Consent Action
TITLE
title
Authorization To Extend Contract With AGC Networks, Inc. dba Black Box, Inc. For Avaya Support
end
PURPOSE/ACTION REQUESTED
Authorize the Deputy County Manager to extend a contract with AGC Networks, Inc. dba Black Box, Inc. to support the Avaya telephony environment.
SUMMARY
In 2024, Dakota County Information Technology (IT) contracted AGC Networks, Inc.to support the Avaya environment for the Criminal Justice (CJDN) Departments including County Attorney's Office, County Sheriff's Office and Community Corrections. These departments need a different phone system to satisfy security requirements for accessing and using Criminal Justice Information (CJI). The County's Cisco Webex telephony platform is not approved by the Minnesota Bureau of Criminal Apprehension (BCA) for use of CJI.
Dakota County purchased a one-year support contract through AGC Networks, Inc. This support contract ends on December 31, 2025. Dakota County will be dependent on the Avaya system for the better part of 2026 as Dakota County IT begins a project to transition these County business units to a new telephony platform. The proposed new support contract for $132,790 will provide support for Avaya phone system, Xima Chronicall reporting suite, Intrado E911 service, Enghouse Call Recording service, Audio Codes media gateway service and Blackbox support services through December 31, 2026.
The proposed support contract through AGC Networks, Inc. breakdown:
* Avaya phone platform - one year support $81,745.60.
o Provides call handling for CJDN Department employees.
* Xima Chronicall reporting suite - one year support $5,200.78.
o Provides call detail reporting for the Avaya system.
o Provides wallboards for the Automatic Call Distribution (ACD) groups.
* Intrado E911 service suite - one year support $21,998.99.
o Provides Emergency 911 services.
* Enghouse Call Recording suite - one year support $3,819.20.
o Provide...
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