DEPARTMENT: Service and License Centers
FILE TYPE: Consent Action
TITLE
title
Authorization To Amend Contract With Qmatic Corporation For Customer Queuing Technology In Service And License Centers
end
PURPOSE/ACTION REQUESTED
Authorize the Service and License Center Director to amend the contract with Qmatic Corporation to obtain additional user licenses and enhance technology.
SUMMARY
The Service and License Center Department implemented customer queuing technology in November of 2021. We are always evolving as an organization and this technology has helped us meet the needs of our customers. Qmatic has modernized the service and license center operations significantly and supports a safe, smooth customer journey form start to finish.
Due to the ADC counter remodel, additional LED displays along with additional user licenses need to be purchased. This will allow customers to better understand where to go once they check in for service. The additional licenses will allow the expansion of the technology throughout both the Service and License Center and Property Taxation and Records Departments at ADC.
These enhancements are available through Insight Public Sector cooperative purchasing contracts.
RECOMMENDATION
recommendation
Staff recommends the Board authorize the Service and License Center Director to execute a contract amendment with Qmatic Corporation to purchase additional user licenses and LED counter displays with a cost not to exceed $38,572.02.
end
EXPLANATION OF FISCAL/FTE IMPACTS
Total costs will be funded by Public Service and Revenue Division's Budget Incentive Program (BIP).
? None ? Current budget ? Other
? Amendment Requested ? New FTE(s) requested
RESOLUTION
body
WHEREAS, the Service and License Centers along with Property Taxation and Records identified the need for additional user licenses and additional LED Displays due to the ADC remodel; and
WHEREAS, the...
Click here for full text