DEPARTMENT: Employment and Economic Assistance
FILE TYPE: Consent Action
TITLE
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Authorization To Execute Contract With Clarity Solutions Group LLC For Service Delivery Model Design Services
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RESOLUTION
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WHEREAS, the Dakota County Community Services Division's mission is to partner with individuals, families, and communities to build healthy, stable, and vibrant lives with efforts guided by a strategic framework that reflects the vision of "Healthy, Safe and Thriving Communities"; and
WHEREAS, Dakota County residents face an urgent need to access public assistance, such as medical, food, cash assistance, employment and other benefits; and
WHEREAS, the Employment and Economic Assistance (EEA) Department issued a solicitation on September 22, 2023, to understand options for Service Delivery Model Design Services; and
WHEREAS, four proposals were received and evaluated based on programmatic approach, expertise in Service Delivery Model Design, knowledge of and experience with government business operations and public human services, and other criteria; and
WHEREAS, the purpose of the solicitation was to find an individual or organization to provide consultation, implementation, and support to enable EEA to improve its service delivery model; and
WHEREAS, this work will provide consultation to identify and improve performance indicators, provide consultation on development of business intelligence tools where visualizations can be built for performance indicators, maximize use of technology and integrated eligibility solutions, reduce technological debt and provide recommendations to divisional leadership on strategies to consider in preparing for and implementing a future refresh of the service delivery model that includes broad engagement from a breadth of diverse stakeholders; and
WHEREAS, after a thorough review and demonstrations, Clarity Solutions Group LLC was selected by the panel members based on the above-mentioned evaluation criteri...
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